Packaging Guide — How to Safely Package Your Unit for Posting
Sending your unit to The Vehicle Check is straightforward. This guide walks you through every step from removing your unit to receiving it back repaired and ready to refit. If you have any questions at any point our technical team is available via live chat — free for all registered users.
Before You Send Anything — Contact Us First
Before removing or posting your unit, contact us first. This is important for two reasons. First, we will confirm your unit is within our service range and advise on the best repair or cloning route. Second, we will give you a job reference number to include with your unit so it is booked in immediately on arrival without any delay.
You can contact us by phone on 0203 489 2610, by email at info@thevehiclecheck.co.uk, or via live chat on the website — free for all registered users.
Step by Step — How to Send Your Unit
Call 0203 489 2610, email info@thevehiclecheck.co.uk or use live chat. Describe your fault and vehicle details. We will confirm the service required and provide your job reference number.
Carefully remove the faulty unit from your vehicle. If you are unsure how to locate or remove your unit safely, contact us before attempting removal — our technicians will guide you through the process step by step at no charge.
Wrap your unit in at least two layers of bubble wrap and place it in a rigid cardboard box with padding on all sides, top and bottom. The unit should not be able to move inside the box. See our Packaging Guide for full instructions.
Write the following on a sheet of paper and place it inside the box:
— Your full name
— Your contact phone number
— Your vehicle registration
— Your job reference number
— A brief description of the fault
Do not write only on the outside of the box — outer packaging can be damaged or removed in transit.
Send using Royal Mail Special Delivery or any tracked courier such as DPD, DHL or UPS. We strongly recommend a tracked and insured service.
Post to:
The Vehicle Check
Office 13, 25 Mollison Avenue
Enfield, EN3 7LW
Once your unit arrives we will contact you to confirm receipt and book it in. Our technicians will diagnose your unit and update you with findings before proceeding. We do not carry out additional work or incur charges without your authorisation.
Once the repair or cloning is complete and your unit has passed full bench testing, we return it via Royal Mail Special Delivery or equivalent tracked service. Typical return transit time is next working day within the UK.
Refit the repaired or cloned unit to your vehicle. In most cases no programming or dealer visit is required. If any post-fitment steps are needed we will advise you clearly before returning your unit.
Posting From Outside the UK
We accept units from international customers. If you are posting from outside the UK please contact us before sending so we can advise on the best courier service for your location and confirm any customs documentation requirements. We regularly receive units from the Republic of Ireland, mainland Europe and beyond.
Prefer to Drop Off in Person?
If you are based in or around North London you are welcome to drop off your unit in person at our Enfield office. This is a reception drop off service only — we do not offer while you wait or same day repair.
Drop Off Address: Office 13, 25 Mollison Avenue, Enfield, EN3 7LW
Drop Off Hours:
Monday to Friday: 9:00am — 5:00pm
Saturday: 9:00am — 4:00pm
Sunday: Closed
Please call ahead on 0203 489 2610 before travelling to confirm availability.
Frequently Asked Questions
Yes — thousands of automotive electronics units are posted to specialists across the UK every day. Using Royal Mail Special Delivery or a tracked courier with insurance gives you full protection in transit. Follow the packaging guidance carefully and your unit will arrive safely.
We will contact you by phone or email to confirm receipt as soon as your unit arrives and is booked in. If you have used a tracked service you can also monitor delivery independently using your tracking number.
If your unit is beyond repair we will contact you before proceeding and advise your options. We never proceed with additional work or charges without your authorisation. If no repair is possible you will only be charged return postage.
Most repairs and cloning jobs are completed within 3 to 5 working days of receiving your unit. We will confirm an estimated turnaround when we acknowledge receipt.
For most services we do not require upfront payment before receiving your unit. We confirm the repair or cloning route first and advise on cost before proceeding. Payment is arranged once the work is confirmed and authorised.
Don't See What You Need?
The services above are just the highlights. If we listed everything we repair, clone and bench test, the page would never stop scrolling. Got something that is not listed? Drop us a message — our technicians have probably seen it before and fixed it too. Call us on 0203 489 2610 or email info@thevehiclecheck.co.uk and we will let you know what we can do.
Ready to Send Your Unit?
Contact us first to confirm your job reference and we will have everything ready for your unit when it arrives. Post from anywhere in the UK or drop off at our Enfield office.
Call: 0203 489 2610 | Email: info@thevehiclecheck.co.uk
Office 13, 25 Mollison Avenue, Enfield, EN3 7LW