FAQ — Everything You Need to Know | The Vehicle Check

Everything you need to know about using The Vehicle Check service. If your question is not answered here, contact us directly — our technicians respond to all enquiries personally.

Do I need to pay before sending my unit?

For most services we do not require upfront payment before receiving your unit. We confirm the repair or cloning route and advise on cost before proceeding. Payment is arranged once the work is confirmed and authorised by you.

How do I get a price for my repair?

Contact us with your unit details — make, model, year, part number and fault description — and we will provide a quote. For some services pricing is available directly on our website product pages.

Technical Support

What is the free live technical support?

All registered users of The Vehicle Check website receive free live chat access to our technical team. Whether you need help diagnosing a fault, guidance on removing a unit, advice on whether your unit is repairable or help with refitting after repair — our technicians are available directly via the website chat.

How do I register for free technical support?

Registration is free. Simply create an account on The Vehicle Check website and you will immediately have access to live chat technical support. No subscription, no payment required.

Trade and Business Accounts

Do you work with garages and trade customers?

Yes — we actively welcome trade partnerships with independent garages, bodyshops, transmission specialists, salvage yards and fleet operators. We act as your specialist electronics partner, handling all module repair and cloning work on your behalf. Volume pricing and white label arrangements are available.

How do I set up a trade account?

Contact us directly on 0203 489 2610 or email info@thevehiclecheck.co.uk to discuss a trade account.

Don't See What You Need?

The services above are just the highlights. If we listed everything we repair, clone and bench test, the page would never stop scrolling. Got something that is not listed? Drop us a message — our technicians have probably seen it before and fixed it too. Call us on 0203 489 2610 or email info@thevehiclecheck.co.uk and we will let you know what we can do.

Still Have a Question?

Contact us directly and one of our technicians will answer personally. No automated responses, no call handlers.

Call: 0203 489 2610 | Email: info@thevehiclecheck.co.uk

Office 13, 25 Mollison Avenue, Enfield, EN3 7NJ