Information — How to Use Our Service | The Vehicle Check

Everything you need to know about using The Vehicle Check service is here. From how to send your unit and packaging guidance through to our warranty policy, FAQ and how to access free live technical support. If you have a question that is not covered here, contact us directly — our technicians respond personally to all enquiries.

How to Send Your Unit

Step by step guide to sending your automotive electronics unit to us for repair, cloning or bench testing. What to do before you send, what to include and what to expect.

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Packaging Guide

How to safely package your unit for posting. Step by step instructions for wrapping, boxing and protecting ECUs, mechatronic units, clutch actuators and amplifier modules.

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Warranty and Guarantee

Our warranty policy for all repair, cloning and bench testing services. What is covered, how long the warranty lasts and how to make a warranty claim if needed.

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Frequently Asked Questions

Answers to the most common questions about our service — sending your unit, turnaround times, payment, warranty, technical support and trade accounts.

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About The Vehicle Check

Who we are, our experience, how we work and what sets us apart from other UK automotive electronics specialists. Established 2014. Over 25 years of technical experience.

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Contact and Drop Off

Phone, email, live chat and drop off details. Opening hours for our Enfield office. How to reach our technical team directly — no call handlers, no automated systems.

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Reception drop off only. We do not offer while you wait or same day repair. Units are booked in on arrival and returned once complete. Please call ahead before travelling.

Free Live Technical Support

All registered users of The Vehicle Check website receive free live chat access to our technical team. Get advice on diagnosing your fault, guidance on removing your unit, help deciding which service you need or support with refitting after repair. Registration is free — create an account on our website to access live technical support immediately.

Don't See What You Need?

The services above are just the highlights. If we listed everything we repair, clone and bench test, the page would never stop scrolling. Got something that is not listed? Drop us a message — our technicians have probably seen it before and fixed it too. Call us on 0203 489 2610 or email info@thevehiclecheck.co.uk and we will let you know what we can do.

Still Have a Question?

Contact us directly and one of our technicians will respond personally. No automated systems, no call handlers.

Call: 0203 489 2610  |  Email: info@thevehiclecheck.co.uk

Office 13, 25 Mollison Avenue, Enfield, EN3 7LW